Hi, porta775.
I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, the case number requires pulling up your account information, which I am unable to do in this public forum.
I know you've already called in. However, I'd suggest getting in touch with our Merchant Services Center. They have the tools required to create and submit a ticket about this issue on your behalf. All account-related concerns need to be directed to our phone support for security purposes as well.
In the meantime, you might want to bookmark the following links below. We can learn more about the types of processing fee rates as well as steps to void a transaction:
Understand fees for refunds or void transactions.
Void or refund transactions in QuickBooks Payments.
You can stay connected with me by adding a comment below if you have additional questions about QuickBooks. I'd be glad to answer them for you, porta775.
