Payments

Recording Online payments and deposits used to be at most a two click process - and then it suddenly stopped working several months ago.  I avoid calling support and have been hoping it would resolve itself while manually posting.  But unlike the comments here in May saying that it is suddenly working again hasn't happened for me! I get the first screen saying I have added payments before they have been funded - DIDN'T happen!  And then "A Payment you have downloaded could not be matched".  Then - because the Merchant Service is in the name of the owner of the business, and not mine as her long time bookkeeper doing her books on my computer and my QB license - they won't talk to me unless I can get her on the phone which is very difficult and will require coordinating everyone involved.  But, with my experience in other issues this is probably saving me a lot of time with someone who has no idea how to fix it.