It's not the kind of experience we want you to have, @CTD.
The issue about payments received notification emails from QB Payments duplicating customer email instead of a customer name on file is still unresolved. Our product team is still working on a fix.
In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue.
You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 77488.
Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Provide us with some information about your concern.
- Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
- You'll now be provided options on how to connect to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Please know that you can always drop by here if you need any help with your account. I will be happy to assist you further. Have a wonderful day!
