Thank you for coming back and providing a screenshot about your concern when printing the sales receipt, @EL34. I'll share other troubleshooting steps to help fix your printing problem.
In QuickBooks Desktop (QBDT), we have the QuickBooks Tool Hub that we can use to repair the desktop program.
To get started, download and install the QuickBooks Tool Hub. Let me show you how:
- Make sure to close your QuickBooks.
- Download the latest version of the QuickBooks Tool Hub (1.5.0.0) and save it where you can easily find it.
- Open the QuickBooksToolHub.exe link.
- Follow the on-screen instructions to complete the installation process.
- Next, double-click the icon on your desktop to access the tool hub.
- From there, head to the Company File Issues menu on the left panel and click Quick Fix my File.
- Click the OK button once completed. Then, launch your QuickBooks.
If the issue persists, you can check out this article for more troubleshooting steps: Fix company files and network issues with QuickBooks File Doctor.
However, if you continue printing the second page, I suggest contacting our Customer Care Team. They have the tools to pull up your account in a secure environment, conduct screen-sharing sessions to see what you're seeing, and more.
To reach them, here's how:
- Open QuickBooks.
- Go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Type Contact Us in the search box. Then, click on Contact Us at the bottom.
- Select the way you wish to connect with support.
You can also check out this link for more information: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.
Reach out to me again if you have follow-up questions or concerns about the process when using the tool hub. I'll be around for you. Have a great day ahead.
