I've checked our record and found that this is a known issue and that investigation about The customer name displaying their email is still In-Progress drogers1 and Jeff_AT.
Please know that our engineers are constantly working on a permanent fix. I'd recommend contacting our Customer Care Team. This way, you'll be alerted once any updates about this matter are made available.
Here's how:
- Click the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter unauthorized charges in the Type something field, then click the send icon.
- Choose I still need a human.
- Select Get help from a human.
- You can either select the Chat with us or Have us call you option.
For future reference, check our customer and sales page. This contains a list of topics that tackles sales and customer-related transactions.
We appreciate your patience as we work on a resolution on this matter.
