We'll take all necessary steps to resolve the situation. @hurtbyintu1
Let me start by thanking you for sharing your experience with the community. We'll take care of this as soon as we can. I'm determined to improve your experience working with us.
I've filed a formal complaint with our Merchant Service team on your behalf, and they've already reviewed your account. Rest assured that your concerns have been heard and will be dealt with appropriately. Our support team will contact you to discuss the refund further, as well as your support experiences, and will take any necessary action.
Additionally, you can bookmark these articles below on how to manage declined payments, gift cards, chargebacks, and other related topics:
Please let us know if you have further questions about refunds or anything else QuickBooks-related. I'm here for you and will gladly assist you. I appreciate your patience on this matter.
