Your sentiment is very much understandable, hurtbyintu1.
I know how important your money is to you, particularly during this pandemic, don't worry, we can work together and find out what's happening. I'll make sure this will be taken care of right away.
In order for us to rectify the misunderstanding and help you with the refund, we'll want to give our Payments support another chance to look into this problem. I'd like to do it here, but I'm unable to access sensitive payment information in a public space.
We can use the same phone number, or if you don't have it handy anymore, let's take a look at this article for the contact details: Contact Payments or Point of Sale Support.
I'm all ears if you have concerns about processing refund in QuickBooks. If you do have other questions in managing your sales, income, and other entries, let me know, and I'll help you out.
