Hey there, @AmericanRV.
Thanks for joining in on this thread. Let me point you in the right direction to get this fixed as soon as possible.
To clarify, have you tried the third scenario in this guide listed below?
Record a vendor refund in QuickBooks Desktop
Based on the information you gave, those instructions will be the best to use for your business.
Keep me updated on how it goes. It's my priority that you're able to get back to running your business. Have a wonderful day!
