Hello,
Can you please provide us the ticket #'s and what the overall issue is with each ticket #. We all need to join together and continue to raise concerns regarding the poor customer service and lack of any sense of urgency. I currently have 2 open tickets--
Please note: You must email [email address removed] and specifically request a trouble ticket #
Ticket # 476010
Melio double paid a client ie: paid 4 bills with only 2 bills created in QBO that synced over to Melio. With the 4 bills, they are "linked payments" which is yet to be explained.
Ticket # 466364
Variety of unresolved issues--
- Failed Payments over the last 6 months are still showing up on the payment screen.
- In the pay screen, when you enter a specific vendor name, payments are not listed in date order. Note other vendors with similar names show up as well. (Example Allard/Ballard)
- Melio does not show partial payments that are listed in QuickBooks Online
- Savings accounts are not available for direct deposit.
- When entering direct deposit details under each vendor, we have discovered that over 25 email addresses that were entered along with direct deposit details, the email addresses are not showing after the fact. When going back in to the vendor, the email address is auto populating proving that the email address was once there.
- No longer having an account manager-We were recently advised that going forward, when issues arise, we need to contact customer service via chat or send email. This is not effective or efficient--we are in Melio because we are making payments that need to go out that day and simply do not have time to wait 24-48-72 hours for customer service to email us back. The chat feature is back logged as well and asking a customer to sit on hold for over 45 minutes to chat is extremely poor customer service!
