@MirriamMwhile I appreciate your reply, it kind of makes me very angry.
You seem to be saying that you understand that yesterday I spent over 90 minutes talking with agents, one of whom told me I had to contact bill.com, which was untrue. Your solution to this seems to be that I should try again and hope that today I get an agent with the right training and/or attitude to solve my problem.
There are 2 key problems with this:
First you seem to misunderstand your audience. I like most of the people coming to this board am a small business owner. I simply don't have time to spend 90 minutes everyday contacting support on the dice roll that I will get an agent that can help
Secondly this implies that your agents are inconsistent and it is luck of the draw if they will help a customer, the solution to this is of course better training and structure in the support group, NOT requiring your clients to try their luck to get a good answer.
Let me propose a better solution. As Intuit has my contact details (it is a requirement to register for this board) you guys find an agent that can help and have them contact me. I feel like I've already done everything I can to get help through the normal channels and came to this board as a cry for help as your support team basically told me things that were not true to they could close the support ticket. Please have someone contact me as soon as possible so we can address the issue. Let me know if you would like me to post the chat transcript (with personal details redacted) so you can see just how bad it was.
Thanks!
