I thought I'd share my experience after over an hour talking to quick books support via chat. Long story short, they don't care. I literally did a screen share, walked them agent through the issue, they then tried to tell me I had to talk to bill.com. Now bill.com might be the underlying processor for intuit.com pages (I have no idea) but if that's the case Intuit own the B2B relationship, not me. You guys would need to contact them. They then tried to tell me my vendor has to call in, even though this is an issue affect 2 vendors for me and several other clients and vendors on the support forums. After telling me that the agent then told me that they don't provide vendor payments (despite it being an intuit.com webpage, AND there being intuit and quick books branding on the page). As a last I asked the agent to confirm that the they don't provide support to payment users at intuit.com and that they don't provide payment services it is actually bill.com. The agent dodged that question and then said that the vendor had to call in, even though this clearly isn't a vendor issue but a client issue. So as a plea to the forum members from intuit. Is there ANYONE that can help with this? Are Intuit really claiming that they don't support their product and that they don't actually provide services at Intuit.com/ Can someone please look into this? More than happy to walk someone through the issue in detail as I really need it resolved.
I have the full chat log I'd be happy to upload showing the agent going in circles and basically refusing to help.
