I appreciate you for sharing your experience with us, menotyou.
The nature of your concern requires help from our Online Bill Pay experts. I suggest reaching out to our Online Bill Pay Support for they can help review and investigate what's preventing the payment process.
You can read more about the online bill pay feature in QBO through the following articles:
Reach out to me if you have any other questions. I'm a few clicks away to help. Have a good day!
