Kurt_M
Moderator

Payments

Hi there, @11729.

 

First, I appreciate you for joining us here in the Community thread. Know that this is not the experience we want you to have in QuickBooks Desktop (QBDT). As I check here on my end, the investigation is still ongoing, and our Product Development Team is still working on a fix.

I recommend contacting our Customer Care Team. This way, you'll be added to the list of affected users and receive updates once the troubleshooting is available. To begin, here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

 

@11729, feel free to get back to me if you have any additional QuickBooks-related concerns or need help performing specific tasks in QuickBooks. It'll be my pleasure to help you out again. Take care!