Payments
Hello @Whittade,
Thank you for dropping here in the Community about the declined charge from your bank account. I'm here to help you figure out how you can get more information about the payment error.
Since your vendor sent a link for the bill, they may be using a third-party app for payment processing. To know more about the error, I recommend reaching out to your vendor for them to check the rejection details.
If you've already checked with your bank, and there are no restrictions that would cause the issue, the issue may be related to the account details you enter or other information.
If you're referring to Online Bill Pay, you can contact our QuickBooks Support Team. They have tools to trace the rejected payment and determine what's causing the error.
Our support for Plus, Essentials, and Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.
Here's how you can reach them:
- Click the Help tab in the upper-right corner.
- Go to the Assistant tab.
- Click Get help from a human.
- Choose Chat with us or Have us call you.
Also, I've attached an article you can use as a reference in the future in viewing payment history if you'll use Online Bill Pay: Payment details and history in Online Bill Pay.
Please don't hesitate to drop a comment below if you need more assistance with vendor payments. I'm always available here in the Community space.
