Thanks for sharing more details in response to Jonpril's follow-up questions, @nick_in_canberra.
I appreciate sharing this information and screenshots. I'm glad that you're able to map the fields and columns, especially the code you use for the service date. In your case, I recommend contacting our Care Support team since the date entered didn't appear on the Invoice date column using a test invoice while the standard template shows the invoice date detail.
They have tools to pull up your account and see what's causing this issue. Here's how:
- Click the Help icon on the top right.
- Go to the Search tab and click Contact Us.
- Enter your concern about the custom template and the output, then hit Continue.
- Choose a way to connect with support: Chat or Callback.
You can check our support hours here: Contact QuickBooks Online Support.
In addition, I've added more articles relevant to your concern. Feel free to check these out:
Please share updates here after contacting our Care Support team. If you have other QuickBooks-related, let us know. We'll be right here to assist. Stay safe and well.
