It's my priority to ensure you're printed invoice would show the service date, @nick_in_canberra.
To begin, let's to make sure set the correct template when customizing your invoice. To verify, here's how:
- Open the invoice that you've created.
- Select on the Customize button at the bottom.
- Choose the Customized Template that you wanted to use.
- Make sure to enter the Service Date in the invoice.
- Click Send and Save.
If the issue persists, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once the date shows already, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
I also encourage you to visit this resource that will guide you in personalizing your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Feel at ease to comment below if you have further concern about adding service date to printed invoice. I'll be around to help you always. Keep safe!
