NealRM
Level 4

Returned ACH transaction and fee

I received a Returned Check notification for an ACH from Quickbooks. There is so much wrong with how Quickbooks handles this.

1) The information provided is not sufficient to provide proof they made any mistake. The code indicates the account wasn't found. Yet the information provided doesn't support that code.

2) Why would the system allow for the to be accepted in the first place? Why would an invalid account number even be processed in the first place? That doesn't make sense.

3) Quickbooks wants to charge me $10 for this. That is little more than extortion. This doesn't require ANY human intervention, it's 100% automated and is not a mistake I made.  

This is an outright SCUMMY practice.