Welcome to the Community, @Bland123.
It isn't the kind of experience I'd like you to have. I understand that you're having a problem with your GoPayments account. I'm here to make sure you get pointed in the right direction.
I appreciate you doing all the steps in the article you stated above to add a user. I know you already reached out to our support for this issue. Since you have the same concern, I recommend reaching them again. They can help you further as they can check your account in a secure environment.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
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- Start a chat with a support expert.
- Get a callback from the next available expert.
Additionally, I suggest checking out our commonly asked questions about QuickBooks Payments.
Let me know if I can be of more help by clicking the Reply button below. I'm always here to help you.
