We are a service company and have used QBO & GoPayment since 2016. With a new tech, we have a new QBO problem. I am unable to make his log-in work to accept payment.
None of this information works: https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-users/add-users-quickbooks-pay...
I have done the following numerous times and while on Glance w/reps from QBO all with the same result:
- I have added him through QBO under manage users as a 'take payments only' user.
- I have added him through Merchant Services using the invite link.
- I have added him through my GoPayment Admin app, as well as through our other Admin account. Note: Neither my GoPayment App, nor the other Admin's App show any users other than the person who is actually using the app. So once I 'add' him, the only way I know he was possibly added is because he receives an email to accept my invitation.
- We have received each email from all of the methods listed to 'accept' the invite.
- The last rep even had me try to log in with the new guys info to merchantcenter.intuit... I got this message:
'no user found' ummmmm what?!?
The tech is able to put in his user ID, password, then astoundingly, it shows to options for taking payments: our company or a company that is his email ex: "[email address removed]'s company". When we choose our company name, we get the same error message:
"No payments account found. Please try a different login ID or email address. If the problem persists, call us at (800) 558-9558."
What do you mean no payments account found??? Where is it and why is no one else having an issue at our company logging in or taking pmts??
Don't bother calling this number because they have NO CLUE what is going on or how to fix. I ended my last call. It is a Friday night 8:30P CST - wasted 3 hours doing the same exact thing I have done for the last 4 days with ... 'this is being escalated and we will email you Monday'...
Spent roughly 2-3 hours per day w/ someone new from QBO for the last 4 days with ZERO resolution.
Also - I want the ability to add him in Merchant Center as a LIMITED USER but I don't get this option.
How is my tech supposed to take a card in the field this Monday??? This is absolutely the worst experience I have had with QBO over the years. Since there is obviously no one who can figure this out, I guess this weekend I am going to work on finding a new card processor.
