We are having the same issue with QB Desktop Pro Plus 2022 since mid June 2022...QB help desk is OF NO HELP AT ALL! They are merely reading from an instruction manual, that clearly has not been updated. Last night I spent 45 minutes on the phone with a QB support tech, only to be told that she couldn't help me as it was a Merchant Services issue and Merchant Services needs to investigate this further. Tonight, I spent over an hour on the phone (after being hung up on three times, being told by techs that I did speak to that I wasn't [in fact] calling Merchant Services, and being given four different numbers) ... to no avail. I am having serious speculation that QB is going to phase out Desktop all together so that all of our info can "be seen, virtiously, online" by the powers that be. Clearly this product is not what it used to be and the customer service seriously sucks!
