Hi there, @LousteauPLLC.
Thanks for taking the time to follow the thread and sharing your concerns.
To clarify, have you tried the steps provided by my colleague, KurtKyle, above? If so, and you're still having issues with the account, I recommend contacting our Technical Support Team for further investigation. Our tech support agents have the tools to review your account in a secure environment and the ability to screen share with you to take a deeper look into the concern.
You can use the link I've included below to connect with an agent directly.
Please let me know if you have any additional questions or concerns. Take care!
