Hello there, @runamplify.
I appreciate you joining this thread and reaching out to us. I can share some insights about the refunding process in QuickBooks Online.
Are you subscribed to our Merchant Services? If so, we advise calling their department. They have the tools to investigate why your customer wasn't funded and there's no take out amount on your account.
You can get their most current contact details in this link: QuickBooks merchant services or QuickBooks Online support - who should I contact for help?. Go to the QuickBooks Payments support section.
Keep me posted on how it goes, runamplify. You can mention my name when adding a reply in this post. I'm still here to help you more. Have a good one.
