Hello there, ASBGS.
I appreciate Just_me providing some steps to get this fix. Allow me to chime in and share information on how to refund a credit card payment from a customer in QuickBooks Online (QBO).
Instead of creating a refund receipt, we'll need to create a written check affecting the Accounts Receivable (A/R)and link it to the credit card payment. This will offset the negative balance. Here's how to delete the receipt.
- Go to Accounting and choose the Chart of Accounts tab.
- Locate the account and click on the View register link under Action.
- Hit on the refund transaction and choose Edit.
- Tap More at the bottom.
- Hit Delete.
- Press Yes to confirm.
Once done, let's create a check to the bank affecting the (A/R) of the customer with the positive amount of $2,500. Here's how:
- Tap the + New Plus icon.
- Click Check.
- Tap the Payee from the drop-down.
- From the Bank account drop-down, select the account the check withdraws money from.
- In the Category column, choose the A/R account.
- Enter the positive amount of $2,500. in the Amount column.
- Hit Save and close to close the check window.
Moreover, with refunds or return transactions, you may incur a fee depending on your pricing plan and transaction type. For further details, check out this article: Understand fees for refunds or void transactions.
Fill me in should you need further assistance with this refund process. The Community team will always here to help. Have a great day ahead!
