Not sure if this helps, or is the issue, but Once the refund receipt is completed, you have to match it with the refund receipt you’ve processed in Quickbooks.
- On the left panel, click on Banking.
- In the For Review tab, locate the refund.
- Select the transaction, click on Find Match.
- In the Match transactions page, choose the refund receipt.
- Click on Save.
You may find this article handy in the future: How to Void or Refund a Credit Card Payment?
