Thanks for following this thread @rb4956. I want to make sure that this issue is being resolved.
Since the issue persists after following the steps shared in this thread, it would be best to contact our Customer Care team. They can help check what's causing this to happen fix it.
Here's how:
- Select the Help menum then in the Assistant window, type in “Talk to a human.”
- Enter your brief concern in the field.
- Enter/select I still need a human.
- Click Get help from a human.
- Choose a way to connect with our representatives.
Get back here if you need more help. I'd be delighted to guide you in any way I can.
