Payments
Hey there, AcUserthis. I'm here to help ensure you're getting the email payment notifications.
There are four considerations to verify and ensure you'll receive the email payment notifications. Below are the details where you can check the email linked to your payment settings.
- Payment Notification email delivery addresses are set in Account And Settings (not in the Merchant Center)
- If only a Company Email exists, then Payment notification Emails go to that address
- If a Customer-facing Email exists, then Payment notification Emails go to that address
- Be sure to check spam and junk folders.
However, if the emails are still not coming through, I'd suggest getting in touch with our QuickBooks Support to have this investigated. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.
Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
Additionally, I've also included this reference for a compilation of articles you can use while working with us: QuickBooks Payments FAQ.
Feel free to let me know if there's anything else I can help you with. I'd be more than willing to lend you a hand. Have a good one.
