Payments

Hello, @elginsflowershop123! I'm pleased to guide you on how to clear customers' available credits.

You may have accidentally entered payments in excess of what are due. Not to worry, we can fix them in no time. You'll want to pull up the Customer Balance Detail report to locate these overpayments.

Here's how:

1. Go to the Reports menu in the left panel.
2. Look for Customer Balance Detail and select it.
3. In the Report period, choose All Dates and then click Run report.
4. From here, look for payments that have negative open balances. 
5. Click the amount to open the Receive Payment window.
6. In the Amount received field, enter the exact amount accepted.
   
   
7. Click Save and close.
8. Repeat steps 4 through 7 for the rest.

If your customers overpaid you in reality, you can use the credit toward an invoice, refund the customer, or enter the overpayment as a tip.

Keep in touch with me here should you need any further help with handling customer credits. I'm always available to help.