I won't rest until this is settled, @tgbf.
I want to stop this from happening to you and your customer. We'll make sure that your customer can pay you the whole amount without delay.
Have you attempted the alternatives proposed by my colleagues and MaineElectrician above? If not yet, I'd recommend doing so. The troubleshooting steps outlined will help resolve the customer's inability to pay the balance.
In case you didn't see, you can visit these links below for the complete steps:
However, if you have already done all the workarounds and the problem persists, I recommend that you contact our Customer Service Team. To get their direct number and chat link, click this article: Contact Payments or Point of Sale Support. Make sure to reach them within business hours to ensure a swift response.
For future reference, you can bookmark our QuickBooks Help Articles. This page contains various topics on how to manage your customers invoices, payments, and other related matters.
Feel free to drop me a line if you have other questions with QuickBooks. I'd be happy to offer you my advice, and I'll be up in the cabin.
