Hello, Getittogether.
I understand how you feel, especially if the feature or service you paid for isn't functioning as expected. Currently, we have ongoing issues with the online payment and deposits aren't syncing since Microsoft no longer supports Internet Explorer. Our engineers already working on switching the default browser of QuickBooks Desktop from Internet Explorer to Chrome.
Please contact our Payment Support team if you haven't been included in the list of affected users. They have the tools to look up your account and add you to the list, so you'll receive an email when the issue is resolved.
In the meantime, you can continue to manually match and record your customer's online payment. Refer to this article for more insights: Record Merchant Service Deposits.
I've also added this resource in case you'll experience trouble applying payments toward your customer's invoices: Resolve common issues when applying a payment towards an invoice.
If you have any other questions, please tag me in your comment. We're always willing to help whenever you need it.
