katherinejoyceO
QuickBooks Team

Payments

Thanks for hopping on this thread, @seasea.

 

Let's make sure you'll be able to log in to your account successfully.

 

There shouldn't be any issues when logging in with the code. The two-step verification is protection against fraud. 

 

This is a security feature that allows you to verify that you are the one who is logging in to your account with a password and a unique code. 

 

However, you can also turn it off so it wouldn't ask you when logging in. Here's how:

 

  1. Sign in to your Intuit account.
  2. From the left menu, select Sign In & Security.
  3. In the “Two-step verification” section, select Turn off.
  4. Enter the code.
  5. Select Continue.

 

If you're still getting the same error and unable to log in, I suggest reaching out to our Support Team so they can look into this and investigate further. They have the tools to pull up your account securely. 

 

Feel free to post again if you have another concerns. I'm always here to guide you more.