Thanks for bringing this matter to our attention, @amylee32. I’m here to share some information about what we can do to protect ourselves from fraud.
Since this fraudulent act involves a payment transaction, you’ll want to contact your bank. They can keep track of the transaction on their system as QuickBooks relies on the data from them.
For now, I recommend reporting the fraudulent activity to our Intuit Security team by following these steps:
- Go to this link: https://security.intuit.com/.
- Click Contact Us.
- Look for Report a fake email (or phishing email) and click on it.
If you get an Intuit email that you don't recognize, please review our security notices for information on questionable emails reported by other customers. For more details about it, check out the article: Is this email I received a legitimate communication from Intuit?
You’ll want to familiarize yourself with the official Intuit correspondence and websites. This way, you can protect yourself and your business from these security risks. For more details, check out this article: Identify suspicious activity, phishing scams, and potential fraud.
Additionally, I've included these articles that'll help you learn more about ensuring your account's privacy and security:
I understand you’ve contacted our Support, however, I recommend reaching out to them again for a follow-up. Check out this article for more details: Contact Payments.
Let me know if you have any other fraud concerns or questions about QuickBooks. I'll be around if you need anything else, just hit the Reply button. Thanks for dropping by. Take care.
