Hi, I had a customer ask me to send product to him in another state. I had him pay me first before I sent it. He paid with an echeck through merchant services. It cleared my bank and I sent the product. Now 3 weeks later and product sent he or someone disputes the charges and quickbooks is taking back the money. So not only am I out the money they sent me but the product I spent money on. It was clearly fraud and I am not sure how to have a rebuttal argument with quickbooks to fight this? I have been on the phone with merchant services with no help. Basically I am out the money they say.
