Payments
Hello, Ed.
If I were in your situation, I would also get frustrated and give up if I can't seem to fix any issues on program, especially when I've exhausted my options.
I appreciate your time to share your thoughts here, but I would also like to turn the tables around, if I may, regarding the Pay Bills screen and the refund issue.
In regards to the Pay Bills screen issue, do you have multiple Accounts Payables in your Chart of Accounts? That might be the cause on why nothing is showing up on the Pay Bills screen. This is noted by BigRedConsulting above.
Let's make sure to select the correct Accounts Payable account from the A/P Account drop-down menu. We can take a look at the screenshot below:
Since you already did what you can to fix the issue about the refund or deposits as noted on your fifth pointer, we would want to take a look at this with our support if you haven't done it already.
- On QuickBooks Desktop, press the F1 key.
- Click the Contact Us button.
- In the text box, enter something like "unable to process refund."
- Click Continue.
- Choose how you want to reach an agent (phone or chat).
They can also take a closer look at the Pay Bills screen if you only have a single Accounts Payable account.
Should the need arise, they'll also work with our product engineers regarding the refund process.
If you'd like to review your financials after dealing with the issues, we can take a look at this guide to see what reports we can run: Understand reports.
I'll lend my ears if you have other concerns regarding your bills and other entries in QuickBooks Desktop. I'll make sure to work something out for you.
