OK
I'm having the same problems others are having, nothing showing up in 'pay bills' list after METICULOUSLY following your canned instructions on how to post a refund.
1 - WHY a refund process has to be this lengthy, I'll NEVER know...
2 - none of your responders seem to be listening to what we are explaining, and posting the SAME canned responses that didn't work the first time we read them, obviously, so WHY do you feel relisting the same instructions will post different end results?
3 - there seems to be a fault in the software, please stop telling us its OUR company file that MUST be corrupted... YOUR software is creating the company data, so....
4 - One user on another thread mentioned it worked for him somehow after he used the correct account, which wasn't listed on his part (would have been nice to know what accounts weren't working and which ones were), your instructions are NOT concise on WHAT accounts are to be used. YES they do say accounts payable, etc, but (see next)
5 - OK, so for the accounts, I ASSUME, we put down for BOTH deposit and credit accounts as the SAME account that the original transaction was listed under? (would make accounting sense for end of year accounting) BUT there are different instructions as to WHAT accounts specifically to put in the deposit and credit... One even stated 'the account you use for refunds' meaning an account receivable instead of what your other instructions mention as an accounts payable... Either way, NONE of these worked, BTW.
6 - I've restored from backup to re-do this process over and over and NONE of them work... Using the process and repair processes, NONE work, and the one explanation on how to use a no company file, OMG, where is THAT? Thinking it must be ME, I tried to see a few places that would be, and nerp! I guess I'll just wave my magic wand or snap my magic fingers to get to where the heck that ever is... POOR step by step instructions...(i figured out where it was and it still didn't work.... not surprised)
7 - I'm sure the responses generated in this forum are from AI, and not people...
8 - I have tried the verify, the rebuild data, the reinstall of software, change accounts, try different vendors, try the sample file,.. EVERY canned answer and solution to an necessarily maddening issue. NOTHING WORKED... same failure by the software... 8 hours later, SAME failure. I'm done.... I am back-door-ing a solution and moving on. UUUGGGHHHHH
9 - The robot responses by the apparent computer AI support is maddening... and for the most part useless...
10 - this problem is one of several that has forced me to look into an alternative to ANY Intuit product. I will be migrating my data to another software platform as soon as I have time. I'm not looking forward to this, but I can't take this Intuit approach any longer. This 'frustrated with this software again and again' story is getting old. I am DONE with anything Intuit....
Ed
