This isn't what I want you to experience with QuickBooks, @baumgarner1973. I'm here to share some troubleshooting steps to resolve the issue where you can't see the attachments in your invoices in QuickBooks Desktop (QBDT).
First off, please ensure that your QBDT is updated to the latest release.
Then let's run QBDT as Administrator. Here's how:
- Go to the Windows Start menu and search for QuickBooks.
- Right-click on the QuickBooks version and year you're using.
- Select Run as administrator.
- After that, close QuickBooks and reopen it.
If the issue persists, we can download QuickBooks Tool Hub to get your attachments working again as normal. This built-in utility can fix common errors you encounter when using QBDT.
- Make sure to close QuickBooks.
- Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
- Save the file where you can easily find it.
- Open the downloaded file (QuickBooksToolHub.exe).
- Follow the on-screen steps to install it.
- On the QuickBooks Tool Hub screen, go to the left panel and choose the Company File Issues tab.
- Click the Quick Fix my File.
- Select OK when it is completed and launch your QuickBooks.
Then, you may refer to Step 3 of this article to continue the process: Fix company file and network issues with QuickBooks File Doctor.
Also, please keep in mind that QuickBooks backup doesn't include attached documents if you did so. You'll have to manually backup the Attach folder, which can be found in the same location as your company file. You can visit this article that answers frequently asked questions about the QuickBooks Document Center: QuickBooks Document Center: FAQs and common issues.
In addition, you can create a backup copy of your files. You may do this either manually or through an automatic process. This way, you can restore them at any time and prevent data loss in the future.
Please let me know if you need other help with managing your invoices in QBDT, @baumgarner1973. I'm always here to help you out. Keep safe!
