Hi,
I have called this line multiple times as well as used the virtual chat. The response I received was that this was a "business decision" and there are no additional details they are able to provide. They wouldn't route me to any additional support member to help remediate the issue. I asked the following questions:
1. Is there anything I can do to fix this
2. Is there anybody I can speak with to discuss this further
3. Is there anything I can do at all regarding the situation
The response was a broad "no", nothing can be done about this situation. I'm surprised these business practices are considered remotely acceptable, now anytime I even call for help they can't find my Merchant account number as the account has been closed. I was specifically told by a representative the following:
Rep: "Alright, A bit of bad news. Intuit closed your account as a business decision. These decisions are final unfortunately. Where Intuit is considered a low risk processor, and sole proprietary company. They don't have to provide notifications for closures or give the reason for closing the account as a business decision. I am sorry. As for the funds in the checking account you would need to call the number on the back of the card to see about those funds."
Also the following:
Me: I'm not following, what does "they are low risk" mean?
Me: What exactly does the statement "it will only advise as a business decision" mean?
Rep: Intuit is a sole prop company and where they are low risk. Meaning they review and have stricter guide lines they go by. Means where they are a low risk processor. They don't have to tell you the reason as why they closed it.
Lastly:
Rep: Intuit closed the payments account. Where they are low risk it will only advise as a business decision.
Hopefully somebody that is experiencing the same issue on this forum can know they are not alone in dealing with this completely unwarranted and upsetting situation. This sort of vague discussion only manages to further escalate my stress. Not to get too into the personal details but this is not going well for me and it is frustrating beyond belief, It's like a feeling of claustrophobia and lack of control of the situation and the individuals responsible seem to have minimal interest in fixing the issue.
