I know this need urgent attention, jerrod1 and wshaffer5330
Let's get you to the right support team that currently handles this kind of situation. In this case, I suggest reaching out to our Customer Support Team. One of our agents will be able to pull up your account to check what causes this in your QuickBooks.
You may call us at a time convenient to you, send a message via chat, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
You can reach them using this link: Contact Payments Support.
You can take a look at these articles for common question about deposit and why fund being on hold:
Keep me posted on how the calls go. I want to ensure that this has been taken care of. Don't hesitate to leave a comment below, and I'll get back to you. Take care!
