Hi,
Starting February 14th, 2022 we're removing convenience fees from QuickBooks Online.
This change won't impact your past invoices, but you won't be able to create invoices with convenience fees moving forward.
Convenience fees were incorrectly applied as an overpayment to your invoice. Review your recent invoices to make sure payments were applied correctly and that your books are accurate.
If you have any questions, sign into your QuickBooks Online account, open the Help option, select Search and click Contact Us.
The QuickBooks Online Invoicing Team
The underlined statement above is incorrect. When QB remove the convenience fee option on 2/14/2022, it also removed ALL convenience fees on past invoices as well. We had 100's of open invoices that had already been sent to clients that included the convenience fee if they wished to pay via CC. We would have never known to turn the CC payment feature off as it stated that it wouldn't impact your past invoices. We have lost a significant amount of money this week and I cannot get anyone from QB management to return our calls. I would like our money back.
If anyone had already sent invoices prior to 2/14/2022 with the convenience feature turned on, you might want to start looking into it.
