This isn't the impression we want you to leave with, @seaportchels.
I'll guide you to the right support to get this sorted out. I understand that you've already contacted Merchant Support, however, we're unable to verify and check your account here in the Community space for security purposes.
You'll need to contact our Merchant Support again so they can access your account and check the status of the payment. Use this link to reach out: QuickBooks Payments.
Our support representatives are open Monday-Friday from 6:00 AM to 6:00 PM Pacific Time.
I've also added this link to review some of our commonly asked Payments questions.
Please know that you're always welcome to reply to this thread anytime if you need help with anything else. I'm always here to help. Take care and stay safe.
