Payments

Hi there, cpPOA.

I'd like to help in handling chargeback in QuickBooks Online.

There are two ways you can enter a chargeback in QuickBooks Online:

• Process it as a refund.

• Record the transaction as a business expense.

To process a refund:

1. Click on + New, then Refund Receipt.
2. Choose the customer's name from the Customer drop-down, and select the Refund Receipt date.
3. Select Payment method and Refund from account.
4. Enter the Product/Service and Amount.
5. Click Save and close.

I've added this link for more information: Void or refund customer payments in QuickBooks Online.

To record a business expense, here's how:

1. Click the + New, then Expense.
2. From the Payee drop-down, select the customer's name.
3. Choose the Payment account, Payment date, and Payment method.
4. Select the account that you charge for the transaction from the Account column.
5. Enter the Amount.
6. Select Save and close.

Here's an article that you can check for future reference: Handle chargebacks and retrieval requests for QuickBooks Payments.

Please don't hesitate to reach the us again for any follow-up questions about chargebacks, I'll be around if you need me. Have a nice day!