Thanks for coming back to this thread @cambreco.
@EmilyLaney shared a great workaround that you might want to try. She added an in-depth answer to resolve the resolution on your end.
If you're still having the same issue after following the steps, we highly recommend that you reach out to our Payments Support. Our representatives will help you further with the troubleshooting.
To contact us, click the following link: Contact Payments Support
I'll be right here if you need further help with other things in QuickBooks. Just post your questions below or mention me on your posts.
