Hello everyone,
I am having trouble locating and deleting a customer credit that should not exist in QB. Basically, every time I create a new invoice for this customer, a pop up shows up saying that the customer has a credit and asking whether it should be applied. However, no credit memo exists for this customer. So, it appears that QB thinks the customer has a credit, even though there is no credit memo.
The amount of the credits are very specific (i.e., $413.24 and $216.00), and I am able to locate the invoices and payments that have those amounts (i.e., the invoice was issued and the payments were received). They appear to be correctly recorded in QB as having been received and "paid," so I have no idea from where these duplicate payment credits are stored in QB. Furthermore, the bank account balance reconciles with QB, so I know there is no "double deposit" that would account for these credits.
So, questions:
(1) Any suggestions on how to isolate where these errant credits originate from, and
(2) Any suggestions on how I can just plain delete them so they don't keep existing in QB?
Thanks!
