Mark_R
Moderator

Payments

This isn't the kind of impression we want you to experience, @barb0101.

 

At this time, we haven't received an update from our engineers on the ongoing issue where vendor bills aren't posted to purchase orders and item receipts. Rest assured, they're all hands on deck to resolve this issue as soon as possible. 

 

If you haven't yet, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users so you can get an update about the resolution status of the investigation. You can also provide this investigation number for easy tracking: INV-51527. To reach them, please follow the steps below:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

 

Thank you for your patience while we work for a fix, @barb0101. Please keep in touch if there's anything else I can do to help you succeed with QuickBooks.