I’m glad to see you in the Community, DO_NSC.
I recognize the importance of having accurate information on your purchase orders. This ensures your records are in order. Let me guide you in the right direction on how to rectify the issue.
Before performing any troubleshooting steps, may I know if this happens to this specific item? Knowing this information will help identify if the item is damaged?
If yes, we’ll have to delete and recreate the item. Then make a test transaction.
Here’s how:
- Open your company file and press the Lists menu on the left panel and choose Item List.
- This will open a page that shows all products and services.
- From there, look for the item you’re working on and right-click beside it to select Delete Item.
- Follow the on-screen instructions to complete the deletion process.
Next, enter a dummy purchase order and use the newly added item. If you continue to get the same result, run the Verify and Rebuild Data Utilities. This tool will repair anything it finds wrong, and notify you of what needs to be manually fixed. Make sure to save a copy of the company file to prevent accidental loss.
I’m adding some links below to help with your future tasks. These resources will guide you on how to manage items, handle the multicurrency feature, and any vendor related-tasks.
Feel free to post a comment below if you still have questions on how to handle any multicurrency transactions including purchase orders. I’ll get back to make sure this is taken care of for you.
