Thanks for joining us, @DSaball.
I have some information about the email notification option. Payment Notification emails will be sent from the Customer-facing email address in your company settings.
Here's how to check:
- Go to Gear.
- Select Account and Settings.
- In the Company menu, tap the pencil icon in the Contact info section.
- Make sure to enter an email address in the Company email and Customer-facing email fields.
- Click Save.
If you already have emails in those fields, please contact our Merchant Support Team so they can create a ticket for you and assist you further. You can use this link to reach out: QuickBooks Payments.
Additionally, feel free to check out our FAQs to get answers to common payment questions: QuickBooks Payments FAQ.
Let me know if you have other questions or concerns. I'll be around to help. Take care and have a good one.
