I'd be glad to help with your question about the missing deposit, radar-9628.
Usually, transactions are automatically downloaded in QBO. Let's make sure you choose the correct bank account when recording a deposit in QuickBooks. Also, you can try to delete the payment and record the bank then deposit it again. For the detailed steps, refer to this article: Record and make bank deposits in QuickBooks Desktop.
If same thing happens, you can run the Verify and Rebuild Data utility. It's possible there's a damaged data in the company file preventing the deposits to reflect in the reconcile and register page. It identifies the most commonly known data concerns while resolving them right away. Here are the steps to do it:
- First, choose Window and then select Close All.
- Go to the File menu, and then click Utilities.
- Select Rebuild Data.
- Follow the onscreen instruction to back up your data.
- When the tool finishes, select OK.
- Navigate to the File menu, then hover over Utilities.
- Click Verify Data and select Rebuild Now once QuickBooks finds an issue with your company file.
Please know that you'll need to log in to your Desktop account using the single-user mode when performing this process. You can check out this repair article for additional instructions if the issue remains the same.
I’ve also added this article that you can use for future guidance in effectively reconciling your accounts in QBDT: Reconcile an account in QuickBooks Desktop.
I’ve added a reference that can help review your accounts. This fixing issues when reconciling guide provides instructions to check the missing ones and transactions that were changed.
I'll appreciate it if you’ll give me updates on your template situation. I’m always here to help you out. Take care!
