I appreciate your time and effort in performing the troubleshooting steps to resolve this issue, NLVB.
Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information. Here's how:
- From the Help menu, select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue, then click Search.
- Choose a way on how to get in touch with us.
Keep us posted if there's anything that I can help with. Stay safe!
