Hi there, @savita-clearnexu.
Allow me to provide information on your concern and help you from there.
Reversing payment transactions should be performed to the company where it was processed. However, if you want to use a different company to reverse it, I'd suggest reaching out to our QuickBooks Payments Team. This way, they can look for an alternative way to get this resolved. To reach them, you can check out this article: Contact Payments Support.
You want to learn how to check when QuickBooks deposits customer payments into your bank account. This article will provide you with detailed information: Find out when QuickBooks Payments deposits customer payments.
Please visit our Community forums again if you have other questions for QuickBooks Online. I'm always here to help, @savita-clearnexu.
