I stopped receiving "Payment Received Invoice" and "Money on the Way" emails in August. In November I've contacted on two different occasions QB customer service. Both times I was given the same bogus directions:
The first thing you'll want to review is your settings and contact email:
1. Sign in to the Merchant Service Center.
2. In the blue navigation bar, move your cursor over Account and choose Settings & Alerts.
3. Find the Email Alerts section and make sure you have Yes selected for Receive Credit Card Deposit Notification.
"Receive Credit Card Deposit Notification" doesn't exist on the drop down menu when I looked on 11/22/2, as directed to do by QB customer service on 11/22/21. QB CS was stumped by this news. I was the one who had to tell them "it isn't on the menu".... My case number is [removed]. This email confirmation of "Payment Received Invoice" and "Money on the Way" are critical pieces of information for our business to function efficiently and well. And no, my email hasn't ever changed and no, your emails haven't some how mysteriously jumped into my spam or trash folder. Please fix the issue.
