I got a similar call today. I had posted a question on the Community site. While I was on the support chat with Intuit, I got the phone call. This guy wanted to screen share. It didn't seem necessary, so I asked him for step by step instructions. He was impatient and didn't want to wait until the situation was resolved. He said again he needed to screen share. I asked if he was with Intuit, he said he was not. I asked how he got my number. He said it was from my Community post.
